Our Origin
At People, Process, Things, we believe that effective organizations focus on people first, then process, and then things. First, you understand the individuals—what they value, how they work, and where they thrive. Then, you build processes that support and sustain them. Only after that do you layer in the tools, products, systems, and structures that enable their success and move the business forward.
This philosophy emerged from Indra Klavins' experience leading teams in high-growth startups and large enterprises, where she witnessed a quiet but costly pattern: teamwork, coordination, mentorship, emotional labor, and conflict resolution were often dismissed as "extra" and left off performance evaluations entirely.
The Glue Work Framework grew out of this insight. First applied in a fast-growing engineering organization, it helped teams recognize and redistribute hidden responsibilities. By clarifying ownership, they reduced burnout and saw higher morale and collaboration.
Today, People, Process, Things continues to build practical tools like the Glue Work Framework, Talent Calibration Framework, and off-the-shelf resources (career ladders, job descriptions) to make invisible work visible, valued, and shared.
Mission
We help organizations work better by making the invisible visible—centering people first, then designing processes and tools that support clarity, connection, and sustainable results. Through frameworks, facilitation, and thought leadership, we surface the work no one talks about and turn complexity into progress.
Vision
A better way to work: people first, systems second, tools that help everyone thrive.
Core Values
People First, Always: We believe the success of any system starts with understanding the people in it, their needs, strengths, and lived realities.
Visibility is Power: When we name the invisible, expectations and dynamics work; we unlock clarity, equity, and choice.
Progress in the Messy Middle: Growth isn't linear. We embrace complexity, ambiguity, and tension as necessary terrain for real change.
Pragmatic over Performative: We value approaches that are useful, adaptable, and grounded in reality.
Shared Success: We design for collective outcomes so that people and systems rise together.
Curiosity Before Judgment: We lead with inquiry, not assumptions—asking better questions to achieve better outcomes.
About Indra
Founder, People, Process, Things
Indra Klavins helps people and organizations work more effectively, especially in the complex middle of growth, change, and complexity. With over 15 years of experience in tech, startups, and enterprise operations, Indra brings a calm, strategic presence to moments that feel anything but.
As the founder of People, Process, Things, she offers frameworks, coaching, and facilitation that align real human needs with the work at hand, making the invisible work visible and the hard work doable. Her clients span various industries, but they share a common thread: they care about people, they want to do things right, and they’re not afraid to rethink the system when it’s broken.
A certified coach and mediator, Indra is also the host of The Messy Middle Matters, a podcast that explores navigating uncertainty with integrity, curiosity, and a touch of humor.
