General FAQs

  • What does “People, Process, Things” mean?

    It’s our philosophy and our name. We believe that lasting impact starts with people—their needs, strengths, and context. Then we design processes that support them. Only after that do we layer in tools, systems, or solutions. People first. Always.

  • Who do you work with?

    We work with teams, leaders, and individuals—especially those navigating complexity, growth, or transition. Our clients include tech companies, startups, nonprofits, and cross-functional teams in design, engineering, and operations.

  • What is Glue Work?

    Glue Work refers to the often invisible tasks that hold teams together—like mentoring, organizing, coordinating, and problem-preventing. It’s essential to team health, but often goes unrecognized in career paths or performance reviews.

  • Who is the Glue Work Framework for?

    It’s designed for leaders, managers, and teams who want to make invisible work visible, equitable, and actionable. If you’ve ever said, “They’re the glue of this team,” this is for you.

  • Is the Glue Work Framework framework only for tech teams?

    Nope. While it has roots in tech and product orgs, the principles apply across any collaborative, high-functioning team—especially where trust, communication, and distributed leadership matter.

  • How do I get started with the Glue Work Framework?

    You can start with the free webinar + worksheet or explore the full toolkit. We also offer consults and implementation support for teams who want to go deeper.

  • Do we need to overhaul our career ladders to use the Talent Calibration Framework?

    This framework integrates with existing ladders. It’s especially useful for teams that want to bring clarity to fuzzy roles or ambiguous expectations.

  • What’s your coaching style?

    Pragmatic, direct, and supportive. Clients say it feels like a mix of grounded advice, reflective questioning, and the occasional loving kick in the pants.

  • Who do you coach?

    We coach individuals across tech, design, operations, and adjacent fields—especially those navigating change, growth, or tough decisions. That includes new leaders, seasoned execs, and folks at career crossroads.

  • Do you offer discovery calls for coaching engagements?

    Yes! We offer free 30-minute discovery calls to see if we’re a good fit. No pressure, no hard sell; just a chance to connect.

  • Do you offer private sessions for teams?

    Yes. Most of our webinars and events can be adapted for internal teams, offsites, or leadership retreats. We also co-create custom sessions if you’re working through something specific.

  • Can I hire you to speak at our event or conference?

    Absolutely. Indra speaks on topics like Glue Work, team dynamics, invisible labor, leadership in the messy middle, and designing systems that serve people. Let’s talk.