It's the name of my business and my core philosophy.

Lasting change starts with people, their needs, relationships, and real experiences. We build processes that truly support them, and only after that do tools, systems, or frameworks become useful.

I work with teams and leaders navigating periods of change:  growth, restructuring, uncertainty, or ongoing friction that no one has quite been able to name or resolve.

Most of my work is with tech-forward organizations and cross-functional teams in operations, design, engineering, and product, but the patterns I work with show up everywhere.

My work generally shows up in two ways:

Embedded support for teams in transition

(often fractional or time-bound)

Coaching and advisory support for leaders navigating complexity

Both focus on clarifying how work actually gets done, untangling dynamics, and helping teams move forward sustainably.

Embedding means I work alongside your team, observing, listening, facilitating, and helping translate between people, priorities, and constraints.

I'm an outsider who is invested in your success. I'm close enough to understand your team, but far enough to point out things others might miss.

I don’t lead with a framework or a pre-packaged solution.

I start by understanding the real problem, including the human dynamics behind it, and then figure out what tools, structures, or changes actually make sense.

Frameworks can be useful. They’re just not the point.

My style is practical, straightforward, and caring.

I ask good questions, name the unspoken, and move people from insight to action. Clients say it's relieving to talk about what's actually happening.

Glue Work is the often-invisible effort that keeps teams working well, like mentoring, coordinating, reducing friction, and stopping problems before they grow.

It’s essential to team health and performance, yet rarely named, rewarded, or distributed equitably. Making this work visible is one of the throughlines in everything I do.

Glue work builds trust, reduces team friction, and ensures sustainable performance. Without recognition, it can lead to burnout and inequity.

Yes. It’s available as a self-guided toolkit for teams and leaders who want to go deeper.

On the site, it’s positioned as a resource rather than the center of my client work. When relevant, it often supports or complements engagements rather than replacing them.

Leaders, managers, and team members looking to acknowledge and distribute invisible work fairly across teams.

Yes. My background is in tech and fast-growing environments, but the challenges I address, like unclear roles, misaligned priorities, invisible work, and slow decisions, show up in all industries.

If your work depends on people collaborating well, it’s likely relevant.

My work tends not to be a fit for organizations or leaders who:

• Are driven mainly by ego or status

• Want change that looks good but doesn't make a real difference

• Protect the status quo no matter what

• Believe dashboards and reports are more important than real progress

• Want a quick-fix framework to avoid tough conversations

And that's okay. Clarity is important for everyone.

Yes. I offer free, low-pressure discovery conversations to see if working together makes sense.

No pitch deck. No hard sell. Just a real conversation.

I speak and facilitate sessions for leadership teams, cross-functional groups, and practitioner-focused audiences.

My talks are practical, honest, and based on real work. They help people notice patterns in their own experience and leave with useful language and clarity.

Sessions are always tailored to what the group is navigating, rather than delivered as a generic talk.

Speaking and facilitation often serve as a starting point. They help build shared understanding, reveal hidden dynamics, and bring people together around what matters.

Consulting and coaching go deeper over time, embedding those insights into how work actually happens day to day.

Both are grounded in the same philosophy; they simply meet teams at different moments of need.