Privacy Policy

People, Process, Things LLC ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, peopleprocessthings.com, book appointments, or opt in to receive SMS messages—including appointment confirmations and reminders.

By using our website or providing your phone number, you consent to the practices described below.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: name, email address, phone number

  • Appointment Details: services requested, scheduled date/time

  • Usage Data: device type, IP address, browser, pages visited, and cookies

2. How We Use Your Information

We use your data to:

  • Schedule and confirm appointments

  • Send appointment reminders and follow-ups via SMS or email

  • Respond to your inquiries and provide customer support

  • Analyze trends to improve our services and website

  • Comply with legal requirements

3. SMS Messaging (10DLC Compliance)

By providing a telephone number and submitting the form, you are consenting to be contacted by SMS text message and agreeing to our Privacy Policy. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out of further messaging. Reply HELP for more information.

4. Data Sharing and Third Parties

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We only share your data with:

  • Service providers who help us operate our website and messaging platform (e.g., scheduling software, SMS gateway providers)

  • Regulatory or legal authorities, when required by law

  • Others, only with your explicit consent

We do not sell your data.

5. Data Security

We use industry-standard measures to protect your data. However, no system can be guaranteed 100% secure. If you believe your interaction with us is no longer secure, please contact us immediately.

6. Your Rights

Depending on your jurisdiction, you may have specific rights related to your personal information:

For California Residents (CCPA)

You have the right to:

  • Know what personal information we collect and how it’s used

  • Request the deletion of your personal data

  • Opt out of the sale of your personal data (we do not sell data)

  • Request a copy of your data

To exercise your rights, email [insert contact email] with the subject line “CCPA Request.”

For European and UK Residents (GDPR)

You have the right to:

  • Access and rectify your data

  • Request data deletion or restriction

  • Object to processing

  • Withdraw consent at any time

  • Lodge a complaint with a supervisory authority

To make a GDPR-related request, email [insert contact email] with the subject line “GDPR Request.”

7. Retention of Information

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal and contractual obligations, and then securely delete or anonymize it.

8. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect information from them.

9. Changes to This Policy

We may update this Privacy Policy periodically. If we make significant changes, we will post a notice on our website and update the effective date at the top of this page.

10. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact:

People, Process, Things
hello@peopleprocessthings.com
 +1 646-397-3971