Public Speaking

I help senior leaders solve problems they can’t quite explain.

My keynotes help leaders recognize what others may miss, understand what’s really happening, and navigate the uncertainty that comes with organizational change.

Audiences leave with new perspectives, practical language, and the confidence to lead differently.

Current Talks

Slide with title 'Nobody Asked Us,' subtitle 'Understanding the Patterns That Emerge During Organizational Change,' by Indra Klavins, social media handle '@themessymiddlematters,' dark background, with concentric circles design.

Nobody Asked Us

Understanding the Patterns That Emerge During Organizational Change

Organizations are always sending signals. The challenge isn't seeing them. It's knowing what they mean.

For nearly twenty years, Indra Klavins has helped leaders navigate growth, restructuring, integration, and transformation. Across organizations of every size, she's observed the same thing: the patterns shaping behavior are often hiding in plain sight.

In this keynote, audiences learn to recognize those patterns before they become expensive, giving leaders a practical framework for interpreting the human signals that dashboards can't capture.

Audience members leave with practical ways to recognize when:

  • Silence signals problems, not progress.

  • Resistance is often unacknowledged uncertainty.

  • Seemingly irrational behavior is a rational response to the system people are operating within.

  • Unacknowledged loss becomes organizational friction.

  • Invisible work becomes organizational risk.

Whether your organization is restructuring, scaling, adopting AI, or navigating another period of significant change, this keynote gives leaders the language to recognize emerging patterns and intervene before small signals become expensive problems.

Slide from a presentation titled 'Making AI Legible' by Indra Klavins, discussing helping leaders navigate a complex world. The slide includes social media handle '@themessymiddlematters'.

Making AI Legible

Bridging the Gaps Between AI and Practical Application

Seasoned leaders know what it’s like to discover that people are talking past one another. AI makes that familiar challenge harder to navigate. Tools keep changing, terminology shifts, and people can use the same words while working from very different understandings.

Drawing on more than twenty years of experience helping people navigate complex technological and organizational change, Indra Klavins shows leaders how to recognize gaps in understanding, learn alongside their teams, and model the behaviors that help people navigate uncertainty.

In this talk, audiences learn how to:

  • LEAD confidently through uncertainty. 

  • LEARN actively alongside their teams. 

  • MODEL how to navigate constant change. 

The goal isn't for everyone to become an AI expert, or for leaders to have all the answers. It's to develop the understanding, judgment, and habits that help people navigate uncertainty together.

As AI evolves, leaders will need to keep learning alongside their teams and demonstrating how to navigate change. Making AI legible is part of that continuing work.

A woman with red hair and glasses pointing to her upper lip, wearing a black shirt with white text, in a living room with a fireplace, plants, and curtains.
A woman standing indoors, wearing glasses, a denim jacket, and a smartwatch, holding a smartphone, and looking to her left
A woman giving a presentation at a conference, standing behind a green podium with the text 'HS Events Design Operations New York May 25, 2023' and a hashtag #DesignOpsNY. She is wearing glasses, a denim jacket, and gold hoop earrings, and is gesturing with her hand.
A woman in a red dress giving a presentation on stage at a conference, with a large audience seated in front of her and a big screen displaying the event behind her. There are banners on either side of the stage that read "DesignOps Summit."

Select Past Talks

Title slide for a presentation titled "Creating Equity & Cross-Organizational Connection Through Talent Calibration" by Indra Klavins.

Strong design organizations have well-defined career ladders that help team members understand what success looks like for their role. The best design organizations operationalize their ladders to help people navigate their careers and ensure that leaders evaluate their talent equitably and consistently across the entire organization, not just within a specific team.

In this talk, we will learn how blind calibration sessions conducted semi-annually can break down geographic and organizational siloes for the betterment of individuals, teams, and the organization. 

Recap on Substack

Creating Equity & Cross-Organizational Connection Through Talent Calibration

Slide with title 'Expensive Routers Create Connections' in brown and yellow text.

Expensive Routers Create Connections: A DesignOps Girl in a DevOps World

DevOps has spent a decade focused on tooling that allows developers to code, deploy, monitor, and optimize quickly and efficiently. Along the way, many within that community forget that the people within that community and the developers that they serve are, first and foremost, people. Hear what happens when a Design Ops professional finds herself embedded in a DevOps team, helps them see each other as people, and applies a bit of design thinking, tools and techniques to help them learn the skills necessary as the people they serve move from the information age to the conceptual age.

Watch the Full Talk

Select Podcasts & Panel Discussions

Slide from a presentation titled "Stepping Into the Void" at the DesignOps Summit 2020. Features photos and names of four speakers, including Indra Klavins, Markus Hohl, and Jose Coronado, with their titles and affiliations
A panel discussion titled "Design Systems in the Enterprise" featuring five speakers sitting on stools on a stage, with a large digital screen behind them displaying their names and social media handles.

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